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Professor Tsay was interviewed for this The New York Times report about Apple’s employment of American workers, which also appeared in CNBC, SFGate, and numerous other outlets.

From the article:

Larger products, or ones that require more customizing, such as PCs, make more sense to build close to the final customer.

“It’s easy to ship a phone, and it’s harder to ship a computer,” said Andy Tsay, a professor at Santa Clara University who has studied global manufacturing patterns. “And it’s harder still for cars and refrigerators.”

Over time, the value of Apple’s business is shifting away from hardware like the iPhone and into software such as apps and services like Apple Music, Mr. Tsay said. And those jobs can be much better for workers. “There are fewer industrial accidents working in a call center,” he said. “There is probably more gender equity. And it’s probably better for customers, too.”

Read the article: